Client Bill of Rights

To be dealt with in a courteous, respectful manner.

To be free of mental, physical and financial abuse by the service provider.

To have your dignity and privacy respected.

To have your autonomy promoted.

To have ethnic, spiritual, linguistic, familial and culture respected.

To have recognition of your individuality.

To participate and have choice within your assessment, requirements, service plan, evaluations and revisions.

To have the right to give or refuse consent to service.

To be able to raise concerns about service, policies and decisions that affect your care without fear of reprisal.

To be informed in writing of the procedure to initiate complaints.

To know your records are kept confidential in accordance with the law.